How long does delivery take?Because all our products are printed especially for you, it may take a little longer for your order to arrive. The average delivery time is between 5 and 20 days. Why does it take longer than standard webshops?We have our
Would you like to modify or cancel your order? Please contact us as soon as possible via email at [email protected]. We will do our best to process your request, but we cannot guarantee that it will be possible. Why is cancellation not always poss
Just like you, we don’t like shipping costs. That’s why we offer free shipping on every order. Plus, every shipment comes with a tracking number so you can track your order.
It may take some time for the confirmation email to arrive, but it should usually be delivered within 2 hours. What can you do if you haven’t received the confirmation email?
Unfortunately, this can sometimes happen—packing kits is still human work! But don’t worry, we’re happy to resolve it for you. First, check the included legend on your canvas or instruction manual. This provides an overview of all colors and their co
Received an incomplete order?It is possible that you do not receive all ordered items at the same time. This happens because we sometimes ship our products from different facilities in various locations. As a result, items within the same order may b
WITH OR WITHOUT A FRAME?. Our kits are available in two options:
Paint by Numbers B2B: Custom Solutions for Your Business. Welcome to diy-artclub, the specialist in high-quality art supplies! We are excited to now offer B2B orders, specially designed for businesses looking for customized solutions for their art pr
At diy-artclub, we take product safety very seriously and comply with the latest requirements of the Product Safety Act. As a seller of paint-by-number products, we are the responsible party within the European Union. Below, you’ll find more informat