How long does delivery take?Because all our products are printed especially for you, it may take a little longer for your order to arrive. The average delivery time is between 5 and 20 business days. Why does it take longer than standard webshops?We

How long does delivery take? Because all our products are printed especially for you, it may take a little longer for your order to arrive. The average delivery time is between 5 and 20 business days.Why does it take longer than standard webshops? We have our own warehouses across different locations, where your item is custom-made and shipped directly. Since we create everything specifically for you and do not use mass production, we can guarantee a unique and high-quality product.Possible delays During busy periods, such as the holidays or major sales events, orders may take a little longer to arrive. This is due to high demand and increased workload at delivery services. Of course, we will keep you updated on the status of your order!If you have any questions, feel free to contact us via email at <a data-end="1057" data-start="1037" rel="noopener">info@diy-artclub.com</a>&#x2014;we&#x2019;re happy to help!

Delivery times

Would you like to modify or cancel your order? Please contact us as soon as possible via email at info@diy-artclub.com. We will do our best to process your request, but we cannot guarantee that it will be possible. Why is cancellation not always poss

Would you like to modify or cancel your order? Please contact us as soon as possible via email at <a data-end="177" data-start="157" rel="noopener">info@diy-artclub.com</a>. We will do our best to process your request, but we cannot guarantee that it will be possible.Why is cancellation not always possible? Since we print everything per order, your order is made especially for you. This means that your order may already be in production or even shipped, making cancellation or modification no longer possible.Return Policy &amp; Reflection Period If your order has already been processed or shipped, you can use the legal 14-day reflection period, starting from the day you receive your order. Within this period, you can return the products for a refund. Please note: According to European consumer regulations, personalized items cannot be returned. This applies to products with a custom photo or personalized text, as they are made specifically for you and cannot be resold.Important: Refusing the package upon delivery does not count as a valid return. Packages that are refused at delivery do not come back to us, meaning we cannot provide a refund for them. Would you like to return a product? Please ensure that you send it back properly after receiving it.Return costs are at your own expense.If you have any questions, feel free to contact us via email at <a data-end="1435" data-start="1415" rel="noopener">info@diy-artclub.com</a>&#x2014;we&#x2019;re happy to help!

Modification/Cancellation

Just like you, we don’t like shipping costs. That’s why we offer free shipping on every order. Plus, every shipment comes with a tracking number so you can track your order.

<div data-message-author-role="assistant" data-message-id="b3eba9f4-a3f8-48c2-829b-32a332ced973" data-message-model-slug="gpt-4o" dir="auto" id="isPasted">Just like you, we don&#x2019;t like shipping costs. That&#x2019;s why we offer free shipping on every order. Plus, every shipment comes with a tracking number so you can track your order.</div>

Shipping Costs

It may take some time for the confirmation email to arrive, but it should usually be delivered within 2 hours. What can you do if you haven’t received the confirmation email?

It may take some time for the confirmation email to arrive, but it should usually be delivered within 2 hours.What can you do if you haven&#x2019;t received the confirmation email?<ul data-end="492" data-is-last-node data-is-only-node data-start="211"><li data-end="299" data-start="211">Check your spam or promotions folder&#x2014;sometimes the confirmation email ends up there.</li><li data-end="492" data-is-last-node data-start="300">Still haven&#x2019;t received anything? There may be a typo in your email address. Let us know via email at <a data-end="425" data-start="405" rel="noopener">info@diy-artclub.com</a>, and we&#x2019;ll correct it in our system and resend the confirmation.</li></ul>

Confirmation Email

Unfortunately, this can sometimes happen—packing kits is still human work! But don’t worry, we’re happy to resolve it for you. First, check the included legend on your canvas or instruction manual. This provides an overview of all colors and their co

Unfortunately, this can sometimes happen&#x2014;packing kits is still human work! But don&#x2019;t worry, we&#x2019;re happy to resolve it for you.First, check the included legend on your canvas or instruction manual. This provides an overview of all colors and their corresponding symbols, so you can verify which paints might be missing.Then, send us an email at <a data-end="422" data-start="402" rel="noopener">info@diy-artclub.com</a> with the following information:<ul data-end="562" data-start="460"><li data-end="503" data-start="460">The color numbers of the missing paints</li><li data-end="540" data-start="504">The number of missing paint pots</li><li data-end="562" data-start="541">Your order number <img src="https://attachments.gorgias.help/JWjXVxG3VnBxDvMq/hc/30BVo7vgGKxrvzmQ/2025031406-e5345450-9ecd-40ae-8011-095fd5deab45-da069080-d2f7-47d4-af6e-0bd2d5e78a5b.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"></li></ul>We will ensure that the missing paints are reordered for you free of charge, as long as your order falls within the 2-year warranty period.If you have any questions, feel free to reach out&#x2014;we&#x2019;re happy to help!

Not Enough Paint

Received an incomplete order?It is possible that you do not receive all ordered items at the same time. This happens because we sometimes ship our products from different facilities in various locations. As a result, items within the same order may b

Received an incomplete order? It is possible that you do not receive all ordered items at the same time. This happens because we sometimes ship our products from different facilities in various locations. As a result, items within the same order may be shipped separately and arrive at different times.<h3 data-end="381" data-start="360" id="what-to-do">What to do?</h3>&#x2714; Check the shipping confirmations For larger orders, items are more likely to be shipped separately. Check your email for multiple shipping confirmations and tracking numbers.&#x2714; Inspect your package carefully Different canvases may be rolled together in one package. We recommend unrolling the package completely to verify that all ordered canvases are included.&#x2714; Wait a few days Sometimes the remaining items arrive a few days later. We suggest allowing some extra time for delivery.&#x2714; Contact us If you are still missing items after a reasonable period, please contact us via email at <a data-end="1027" data-start="1007" rel="noopener">info@diy-artclub.com</a>. We are happy to help resolve the issue.We strive to deliver your complete order as quickly as possible and appreciate your patience and understanding in this situation.

Incomplete order

WITH OR WITHOUT A FRAME?. Our kits are available in two options:

WITH OR WITHOUT A FRAME?Our kits are available in two options:<ol data-end="312" data-is-last-node data-is-only-node data-start="74"><li data-end="239" data-start="74">With frame: Your painting comes as a ready-to-use canvas, stretched on wooden stretcher bars. Once painted, you can easily hang your masterpiece right away. <img src="https://attachments.gorgias.help/JWjXVxG3VnBxDvMq/hc/30BVo7vgGKxrvzmQ/2025031406-b3c0d280-a5dd-4d61-82cb-82707d7e07a5-39aa0080-1fa2-404b-be27-cfaee262f93f.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"></li><li data-end="312" data-is-last-node data-start="240">Without frame: You receive a loose canvas without stretcher bars. <img src="https://attachments.gorgias.help/JWjXVxG3VnBxDvMq/hc/30BVo7vgGKxrvzmQ/2025031406-8d3511a9-050a-4a2b-963a-b26277f956b6-ee286bea-b788-48ed-927d-a120cf631c99.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"></li></ol>

What is included in my order?

Paint by Numbers B2B: Custom Solutions for Your Business. Welcome to diy-artclub, the specialist in high-quality art supplies! We are excited to now offer B2B orders, specially designed for businesses looking for customized solutions for their art pr

Paint by Numbers B2B: Custom Solutions for Your BusinessWelcome to diy-artclub, the specialist in high-quality art supplies! We are excited to now offer B2B orders, specially designed for businesses looking for customized solutions for their art projects.<h3 data-end="294" data-start="271" id="what-we-offer">What We Offer</h3>At diy-artclub, we understand that every business has unique needs. That&#x2019;s why we provide:&#x2705;&#xA0;Custom orders &#x2013; You decide what you need. &#x2705;&#xA0;Competitive pricing &#x2013; The larger the order, the bigger the discount! &#x2705; Fast delivery &#x2013; Within 5-10 days after payment.Simply send us your order list, and we&#x2019;ll create a special price offer for you.<h3 data-end="692" data-start="660" id="benefits-of-b2b-orders">Benefits of B2B Orders</h3>&#x1F539; Attractive Discounts<ul data-end="843" data-start="724"><li data-end="794" data-start="724">Discounts starting from 20%, depending on the order size and type.</li><li data-end="843" data-start="795">The more you order, the higher the discount!</li></ul>&#x1F539; Custom Quotes<ul data-end="955" data-start="868"><li data-end="924" data-start="868">We provide a personalized quote based on your needs.</li><li data-end="955" data-start="925">Always get the best price!</li></ul>&#x1F539; Fast Delivery<ul data-end="1104" data-start="980"><li data-end="1037" data-start="980">Shipping within 5-10 days after approval and payment.</li><li data-end="1104" data-start="1038">A tracking number will be provided once your order is shipped.</li></ul><h3 data-end="1128" data-start="1106" id="how-it-works">How It Works</h3>&#x1F4CC; 1. Send Your Order List Specify which products you&#x2019;d like to order and send us a list.&#x1F4CC; 2. Receive a Quote We calculate the special price and send you a non-binding quote.&#x1F4CC; 3. Confirm &amp; Pay Once you approve the quote, you can securely complete the payment.&#x1F4CC; 4. Shipping &amp; Delivery We ship your order within 5-10 days after payment is received.<h3 data-end="1539" data-start="1519" id="contact-us">Contact Us</h3>Would you like to place an order or have any questions? &#x1F4E9; Contact us today via email at <a data-end="1653" data-start="1633" rel="noopener">info@diy-artclub.com</a>!We look forward to working together and providing your business with the best art supplies.diy-artclub &#x2013; For all your art needs!

B2B purchase

At diy-artclub, we take product safety very seriously and comply with the latest requirements of the Product Safety Act. As a seller of paint-by-number products, we are the responsible party within the European Union. Below, you’ll find more informat

<h3 data-end="118" data-start="46" id="eu---uk">EU - UK:</h3><h3 data-end="118" data-start="46" id="isPasted">Product Safety and Responsibility under the Product Safety Act</h3>At&#xA0;diy-artclub, we take product safety very seriously and comply with the latest requirements of the Product Safety Act. As a seller of paint-by-number products, we are the responsible party within the European Union. Below, you&#x2019;ll find more information on how we comply with regulations and ensure the safe use of our products. <h3 data-end="484" data-start="456" id="our-responsibility">Our Responsibility</h3>&#x2714; Import and Distribution: Our products are shipped directly from China to you. As a European distributor, we take full responsibility for ensuring the safety and compliance of these products according to EU regulations.&#x2714; Safety Inspections: We work with reliable manufacturers and conduct quality checks to ensure that our products meet required safety standards.&#x2714; Complaints &amp; Support: If you have any concerns about the safety of a product, please contact us via <a data-end="994" data-start="974" rel="noopener">info@diy-artclub.com</a>. We will address your issue quickly and professionally.<h3 data-end="1101" data-start="1056" id="important-information-for-consumers">Important Information for Consumers</h3>&#x2714; CE Marking &amp; Product Information: We ensure that our products comply with CE marking requirements and include proper usage instructions, meaning they are safe to use within the EU.&#x2714; Responsible Use: Always read the provided instructions carefully before using our products. If you have any doubts about a specific product, contact us.&#x2714; Recalls &amp; Warnings: In the rare event that a product does not meet safety requirements, we will communicate this immediately via our website and inform you about any recall actions.<h3 data-end="1681" data-start="1646" id="your-rights-as-a-consumer">Your Rights as a Consumer</h3>Under European consumer law, you have the right to:&#x2714; Safe Products: Our products are designed and manufactured with your safety in mind.&#x2714; Information &amp; Transparency: We provide full transparency about the origin and properties of our products.&#x2714; Complaint Procedure: If you experience any issues, you can submit a complaint via our contact email. We aim to resolve all issues as quickly as possible.For more information or any questions, please contact us at <a data-end="2191" data-start="2171" rel="noopener">info@diy-artclub.com</a>.We are always here to help! LTH Trading B.V. Edisonweg 3a 3404 LA IJsselstein Nederland<hr>Australia:&#x1F6E1; Product Safety and Compliance under the Australian Consumer Law (ACL)At DIY Art Club, we take product safety very seriously and comply with the Australian Consumer Law (ACL) and relevant ACCC (Australian Competition and Consumer Commission) safety standards. As a seller of paint-by-number kits, we ensure our products meet Australian safety requirements to provide a safe and enjoyable experience.Below, you&#x2019;ll find details about our compliance with Australian laws and our commitment to product safety.<h3 data-end="794" data-start="768" id="business-details">Business Details</h3>LTH Trading B.V. Edisonweg 3a 3404 LA IJsselstein Netherlands&#x1F4E7; <a data-end="895" data-start="875" rel="noopener">info@diy-artclub.com</a><h3 data-end="934" data-start="906" id="our-responsibility-1">Our Responsibility</h3>&#x2705; Import and Distribution: Our products are shipped directly from China to Australia. We work closely with manufacturers to ensure compliance with mandatory product safety standards as outlined by the ACCC.&#x2705; Safety Compliance: Our paint-by-number kits comply with relevant Australian safety laws, including regulations for chemical content in paints and art supplies. All materials are tested to meet safe exposure levels under ACCC and NICNAS (National Industrial Chemicals Notification and Assessment Scheme).&#x2705; Consumer Support &amp; Complaints: If you have any safety concerns regarding a product, please contact us immediately at <a data-end="1616" data-start="1596" rel="noopener">info@diy-artclub.com</a>. We are committed to resolving issues efficiently and professionally.<h3 data-end="1742" data-start="1697" id="isPasted">Important Information for Consumers</h3>&#x1F4CC; Compliance with Australian Safety Standards: Our products adhere to ACCC product safety guidelines, ensuring they meet the mandatory information and labeling requirements for consumer goods.&#x1F4CC; Product Recalls &amp; Safety Warnings: If a product is found to be non-compliant with Australian safety standards, we will immediately notify affected customers via our website and follow the Product Safety Australia recall process.&#x1F4CC; Chemical &amp; Material Safety: Our products comply with Australian laws regulating art materials, paints, and consumer chemicals.&#xA0;&#x1F4E9; Need Help? Contact us at <a data-end="3560" data-start="3540" rel="noopener">info@diy-artclub.com</a> &#x2013; we&#x2019;re here to assist you!<hr>Canada:&#x1F6E1; Product Safety and Compliance under the Canada Consumer Product Safety Act (CCPSA)At DIY Art Club, we are committed to ensuring that our paint-by-number kits meet all necessary Health Canada safety standards under the Canada Consumer Product Safety Act (CCPSA). As a seller, we take full responsibility for compliance with Canadian safety regulations to protect your well-being.Below, you&#x2019;ll find key details about our commitment to product safety and consumer protection in Canada.<h3 data-end="4227" data-start="4201" id="business-details-1">Business Details</h3>LTH Trading B.V. Edisonweg 3a 3404 LA IJsselstein Netherlands&#x1F4E7; <a data-end="4328" data-start="4308" rel="noopener">info@diy-artclub.com</a><h3 data-end="4367" data-start="4339" id="our-responsibility-2">Our Responsibility</h3>&#x2705; Import and Distribution: Our products are shipped directly from China to Canada. We ensure that all paint and art materials comply with Health Canada&#x2019;s Consumer Chemicals and Containers Regulations (CCCR) to prevent exposure to hazardous substances.&#x2705; Safety Compliance: We work with reputable manufacturers to ensure all products meet Canadian labeling and product safety regulations under the CCPSA.&#x2705; Incident Reporting Obligation: If we become aware of a product-related health or safety issue, we are legally required to report it to Health Canada within two business days.&#x2705; Consumer Support &amp; Complaints: If you have concerns about product safety, please contact us at <a data-end="5110" data-start="5090" rel="noopener">info@diy-artclub.com</a>. We will address your issue promptly.<h3 data-end="5204" data-start="5159" id="important-information-for-consumers-1">Important Information for Consumers</h3>&#x1F4CC; Compliance with Canadian Safety Standards: Our products comply with Health Canada&#x2019;s Hazardous Products Act (HPA) and Consumer Chemicals and Containers Regulations (CCCR) to ensure chemical safety in art materials.&#x1F4CC; Product Recalls &amp; Safety Notices: If a product is found to violate Canadian safety regulations, we will immediately notify customers and Health Canada.&#x1F4CC; Chemical &amp; Material Safety: Our paints are tested to meet Canada&#x2019;s chemical exposure limits for consumer products.&#x1F4E9; Need Help? Contact us at <a data-end="7038" data-start="7018" rel="noopener">info@diy-artclub.com</a> &#x2013; we&#x2019;re happy to assist you!<h2 data-end="7135" data-start="7078" id> </h2>

General information