We strive for 100% customer satisfaction, but if you are not satisfied with your order, you can return it within the legal reflection period. Below you will find how it works. You have the right to return your order within 14 days of receipt without

We strive for 100% customer satisfaction, but if you are not satisfied with your order, you can return it within the legal reflection period. Below you will find how it works.<h3 id="reflection-period-and-return-conditions">Reflection Period and Return Conditions</h3>You have the right to return your order within 14 days of receipt without providing a reason. The reflection period starts the day after the product is delivered, and for multiple products in one order, from the moment the last product has been delivered.<h4 id="conditions-for-returns">Conditions for Returns:</h4>&#x2714;&#xA0;Product in original condition &#x2013; The item must have no signs of use and must be returned in its original packaging. &#x2714; Exceptions &#x2013; Personalized products, such as paintings with your own photo, cannot be returned.&#x1F6A8; Important: Refusing an order upon arrival does not count as a valid return. In such cases, the package will not be returned to us, and we cannot issue a refund. If you wish to return a product, make sure to accept it first and then return it properly.<h3 id="steps-for-returning-an-order">Steps for Returning an Order</h3>1&#xFE0F;- Fill in the Return Form<ul><li>Download the <a href="https://cdn.shopify.com/s/files/1/0484/3366/0054/files/DIY-ENG.pdf?v=1739203596" rel="noopener noreferrer" target="_blank">return form</a>.</li><li>Complete the form fully and accurately.</li></ul>2&#xFE0F;- Prepare the Shipment<ul><li>Place the completed return form together with the product in the original packaging.</li><li>Send the package with a track &amp; trace code to the address stated on the return form.</li></ul>3&#xFE0F;- Inform Us<ul><li>Send an email to our customer service with your order number, the names of the returned products, and the track &amp; trace code.</li></ul>&#x1F4CC; Note: Return shipping costs are at your own expense.

return policy

When Can I Expect My Refund?. Once we have received and inspected your returned items, we aim to refund the purchase amount to your account within 14 days. To process the refund, we kindly ask you to send us an email with the tracking details of your

When Can I Expect My Refund?Once we have received and inspected your returned items, we aim to refund the purchase amount to your account within 14 days.<h3 id="important">Important:</h3>To process the refund, we kindly ask you to send us an email with the tracking details of your return shipment. This allows us to track your return and handle the refund efficiently.If you haven&apos;t received your refund after 14 days, please contact us via <a href="mailto:info@diy-artclub.com">info@diy-artclub.com</a> and include proof of shipment for your return. We are happy to assist you in resolving the issue.

Refund

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Paint by Numbers Tips

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Paint Doesn’t Cover Symbols

Creases in Canvas

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Why Do Standard Paint-by-Number Colors Differ from the Product Image?

How to Choose the Right Format for Your Custom Paint-by-Number Kit

Why Are the Colors on the Color List Different from the Paint Colors?

Tips & Tricks