return policyUpdated 5 days ago

Return Policy – DIY Artclub

We strive for 100% customer satisfaction. If you are not happy with your order, you can return it within the legal reflection period.

Reflection Period and Return Conditions

You have the right to return your order within 14 days of receipt without giving a reason. The reflection period starts the day after the product is delivered. For multiple products in one order, it starts from the moment the last product has been delivered.

Conditions for Returns:
✔ Product in original condition – Items must have no signs of use and be returned in their original packaging.
✔ Exceptions – Personalized products, such as paintings with your own photo, cannot be returned.

🚨 Important: Refusing an order at the door does not count as a valid return. In such cases, the package will not be returned to us and we cannot issue a refund. Please accept your order first, and then return it properly.

How to Return an Order

1 – Choose a Return Address
You can return your order to one of the following addresses:

Australia – Charity Partner (Hospital Research Foundation):
Creative Health
Locked Bag 1
Regency Park SA 5010
Australia

United Kingdom – Charity Partner (Guideposts):
Henry Smith House
3-5 Estcourt Rd
Watford WD17 2PT
United Kingdom

Our Head Office (Netherlands):
DIY Artclub
Edisonweg 3A
3440 LA IJsselstein
The Netherlands

2 – Prepare Your Return

• Pack the product carefully in its original packaging.

• Ship with a track & trace code to the chosen return address.

3 – Let Us Know ⚠️

• Email us at [email protected] with your order number, the names of the returned products, and the track & trace code.

Responsibility for Returns

• All return costs, risks, and responsibilities lie with the customer.

• Customers must use a track & trace service and share the tracking details with us by email. Without tracking details, we cannot guarantee a refund!⚠️